Tower Hill Insurance Roof Claim Guide — Florida

Tower Hill Insurance Group is a Florida-domestic carrier with strong presence in Central Florida. Tower Hill adjusters generally inspect in person and respond well to thorough on-site documentation. Matata Roofing provides the entire claim assistance process free.

Tower Hill claim line

1-800-216-1212

Step-by-step process

Photograph damage and call Tower Hill at 1-800-216-1212 to open the claim.
Call Matata at (321) 444-5191 — drone documentation within 24-48 hours.
Be on-site with Matata when the adjuster arrives.
Review the scope of loss within 72 hours of receipt.
Submit any required supplements.
Schedule installation after Tower Hill authorizes payment.

Tower Hill-specific notes

Tower Hill typically uses staff adjusters in Central Florida — generally responsive and consistent.
Tower Hill enforces the 1-year notice-of-loss and 5-year supplemental deadlines strictly (FS 627.70132).
Tower Hill scopes often include deck re-nail but may omit secondary water barrier — supplement as needed.

FAQ

Does Tower Hill require a specific contractor?

No — you have the right to choose your own licensed Florida contractor. Matata is fully licensed (CCC1337212) and accepted by every Florida carrier.

How long does a Tower Hill claim take?

Most Central FL Tower Hill claims close in 45-60 days from notice of loss with Matata's documentation in place.

Will filing this claim raise my premium?

Florida law restricts non-renewal solely for filing a claim, but multiple claims within 3 years or a roof older than 25 years can affect renewal pricing. Matata's free pre-claim drone inspection helps you decide whether to file.

Do I need to pay my deductible up front?

Yes — Florida law prohibits contractors from waiving or rebating insurance deductibles. Matata never asks you to commit fraud by inflating a quote to absorb the deductible.

Free Tower Hill claim assistance — call (321) 444-5191. Licensed FL CCC1337212.